Policies

  1. Fraser Street Medical - Vancouver Medical Clinic
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Please get to know our policies, it will help our team can provide the best possible care to you and all other patients of Fraser Street Medical.
Before Your Visit

Before Your Visit

At Fraser Street Medical, we want your visit to be smooth, efficient, and safe.
Here’s what you can do to prepare — whether your appointment is in person or by phone / telemedicine.

What to Bring

To help your healthcare provider give you the best care possible, please bring:

  • Your BC Services Card (CareCard) or photo ID

  • An up-to-date list of your medications, including vitamins and supplements

  • Any recent lab or imaging results (if done outside FSM)
  • Your pharmacy name and phone number

  • Any forms or letters that need to be filled out (insurance, work, school, etc.)

 Before a Telemedicine Appointment

If you are seeing your provider by phone or video, please:

  • Keep your phone nearby and ensure it’s charged
  • Find a quiet space with good reception or Wi-Fi
  • Have a list of your current symptoms and questions ready
  • Make sure you are in British Columbia during the appointment (MSP coverage applies only to BC residents physically in the province)

When You Arrive In Person

  • Please arrive 10–15 minutes early to check in.
  • Bring your CareCard and masks are optional but encouraged for patients with symptoms.
  • If you’re a new patient, fill out the New Patient Intake Form before your visit.
    Download the Fillable Form (PDF)

After Your Appointment

  • Lab and test results are usually reviewed within 1–2 weeks.
  • Your provider will contact you if results need follow-up.
  • If you haven’t heard from us after two weeks, please contact the office.

Getting Here

Fraser Street Medical is located at:

102–5990 Fraser Street, Vancouver, BC

Transit: Accessible by #8 Fraser and #49 Metrotown–UBC bus routes.
Parking: Free parking is available on nearby streets.
Accessibility: The clinic is wheelchair-accessible.

Questions?

Our team is happy to help.
Call us at 604-322-3366
or visit our Contact Page.

The emergency line at 604-900-2199 is available 24/7 and is reserved strictly for urgent medical issues that require immediate attention and cannot wait until regular clinic hours.

✅ When to Use the Emergency Line

Please use this number only for serious or time-sensitive concerns, such as:

  • Chest pain or trouble breathing

  • Severe allergic reactions

  • Excessive bleeding that won’t stop

  • High fever in infants or vulnerable patients

  • Sudden numbness, slurred speech, or signs of stroke

  • Intense or unexplained abdominal pain

  • Mental health crises or suicidal thoughts

If the issue is life-threatening, always call 911 first.

🚫 Do Not Use the Emergency Line For:

  • Booking or changing appointments

  • Letting us know you’re running late

  • Prescription renewals or refill requests

  • General questions or follow-up matters

Inappropriate or repeated misuse of the emergency line may result in a fee to cover after-hours service time and administrative burden.

📞 Contact Us the Right Way:

Thank you for your understanding and for helping us ensure this line remains available for patients with true medical emergencies.

Fraser Street Medical AI Scribe Policy

At Fraser Street Medical (FSM), we are committed to providing high-quality, patient-centered care. To enhance documentation, improve efficiency, and allow clinicians to focus more on patients, FSM will implement AI scribes as part of our medical practice.

1. Purpose

The AI scribe is an advanced tool that securely transcribes and organizes medical notes during patient visits. This technology supports accurate documentation, streamlines workflows, and enhances the overall patient experience.

2. Implementation & Use

  • AI scribes will be used during medical visits to assist clinicians with real-time documentation.
  • Clinicians will review and proofread all AI-generated notes before finalizing records.
  • Patients will be informed when an AI scribe is in use and can request manual documentation if preferred.

3. Privacy & Security

  • AI scribes at FSM comply with PIPEDA (Personal Information Protection and Electronic Documents Act).
  • All data is encrypted, confidential, and only accessible by authorized personnel.
  • Patient information will not be stored beyond what is necessary for medical documentation.

4. Patient Consent

  • Patients must provide one-time consent before an AI scribe is used in their care.
  • FSM will gradually introduce consent forms via email and in-person visits.
  • Patients may opt out at any time by informing their clinician.

5. Benefits to Patients

  • More clinician focus – reduced screen time and better patient interaction.
  • More accurate records – complete and well-organized documentation.
  • More efficient visits – streamlined workflows to enhance care delivery.

6. Patient Rights & Opt-Out Policy

  • Patients have the right to decline AI scribe use without any impact on their quality of care.
  • Alternative manual documentation will be provided upon request.

7. Questions & Support

Patients are encouraged to speak with their clinician if they have any concerns or require further information about AI scribes. FSM remains dedicated to innovation, security, and excellence in patient care.

FSM-New-Patient-Intake-Form

Electronic Consent Form

New Motor Vehicle Accident Form

 

 

  • Same-day fit-in appointments are available for urgent medical concerns.
    Walk-in appointments are accepted based on availability (for registered patients only).
  • Urgent concerns include:
  • Persistent respiratory symptoms (cough/cold lasting more than a week)
  • Infections (e.g., UTIs)
  • Eye concerns (red eye, blurry vision)
  • Allergic reactions

1) Late Appointments – If you are more than 10 minutes late, you may be asked to re-book your appointment.

2) Missed appointment – There will be a $35 charge if you do not provide at least 24 hours cancellation notice.

Our No Show Policy and Late Visit Policy will be enforced at the discretion of the physician. You may be called in to review this policy in person with your physician if there is a pattern of no shows or late appointments. Fees may apply for NO SHOWS.

  1. Please email appointments@fraserstreetmedical or call us 24 hours in advance to cancel an appointment.
  2. Please show up 10 minutes in advance so that you have enough time to find parking and check in.
  3. Update your email, phone number and street address with the receptionist.
  4. Seek your health care from our clinic whenever possible.
  5. Have every other professional send us your updated records or info about recent visits.

Non-MSP (Uninsured) Services
There are many services that are not covered by the BC Medical Services Plan (MSP).

Patients will be billed directly for these services. A full list is available at our reception desk.

Examples include:

  • Travel medicine advice

  • Completion of forms or letters (insurance, work, school)

  • Insurance reports

  • Driver’s medical exams

  • Employment physicals

  • Sick notes

  • Phone prescription refills (when appropriate)

  • Transfer of patient records

 

Updated June 2025

 

1) Same Day Fit Ins and Emergency Policies – Now available same day fit in service for any urgent appointments. What defines an urgent appointment? Examples include:

  • Cough or cold for more than 1 week
  • Urinary tract infections
  • Red eye or blurry vision
  • Allergic reaction
  • Emergency medication refills

Only if you are a patient at our clinic and if you are sick or need immediate care when the office is closed, please try the following options:

1) For 24-hour FREE advice, call the BC Nurse Line at 811 to speak to a registered nurse or clinical pharmacist.

2) If it is a true emergency, please dial 911 or go to the nearest emergency department.

3) If you feel option 1 and 2 is not appropriate, to speak to a ON CALL PHYSICIAN ONLY FOR MEDICAL ISSUES, NOT BOOKING ISSUES: CALL US at 604-900-2199 please be aware that AS PER PROVINCIAL GUIDELINES, we reserve the option of charging for this uninsured service.