What is an AI scribe?

An AI scribe is an advanced technology that assists your clinician by securely transcribing and organizing medical notes during your visit. This helps improve documentation, optimize your care, and allows your clinician to focus more on you.

Why is FSM using AI scribes?

At Fraser Street Medical, we are committed to innovation and excellence in patient care. Using AI scribes allows us to:

✔ Listen more attentively to you without being distracted by typing.
✔ Enhance documentation to ensure a complete and accurate medical record.
✔ Reduce clinician fatigue, improving focus and decision-making.
✔ Optimize your care by streamlining workflows, making visits more efficient.

Is my information private and secure?

Absolutely. AI scribes at FSM comply with all privacy standards, including PIPEDA (Personal Information Protection and Electronic Documents Act). Your health information remains confidential, secure, and is not stored beyond what is necessary for medical documentation.

Do I need to sign a consent form?

You only need to provide consent once.
We are gradually sending consent forms via email, and over time, patients will be asked to sign a consent form before AI scribes are used in their care. Additionally, your clinician will inform you during visits when the AI scribe is being used.

What do I need to do?

Nothing! You can continue your visit as usual. If you have any questions, feel free to ask your clinician about AI scribes and how they enhance your care.

Can I opt out?

Yes, if you prefer not to have an AI scribe used during your visit, please let your clinician know. We respect your preferences and will ensure your care is documented manually.

How does this benefit me as a patient?

With AI scribes, your clinician can spend more time listening and engaging with you, rather than typing on a screen. This helps create a better patient experience, more thorough documentation, and enhanced continuity of care.

Nurse Practitioners are primary care clinicians that provide comprehensive care including the diagnosis and management of disease/illness, prescribing medications, ordering/interpreting laboratory/diagnostic tests, and initiating referrals to specialists. Nurse Practitioners work as independent primary care providers and develop a patient panel similar to a Family Physician. At Fraser Street Medical Clinic, Nurse Practitioners work in collaboration with other providers in the clinic by cross covering and ensuring optimum patient care for all who attend the clinic.

The CDM Nurse works with family physicians to support management of patients with chronic illness. In addition to the role, CDM Nurse carries out other clinical tasks such as baby wellness, immunizations, taking vital signs, administer medication, patient education, and many more.

We try to accommodate all patients who have an urgent issue. We have appointments that you can book in advance, but we also save same-day appointments available for when your medical issue is of a more urgent nature.

Fraser Street Medical has walk in appointments only for our own registered patients. Our regular hours are Monday-Friday from 8:15 AM-5:00 PM, Saturday from 8:00 AM-12:00 PM (closing time varies on Saturdays) to help with same day urgent visits for our patients.

We try our best to accommodate walk in patients, and will try to fit you in with your own doctor, depending on availability. However, wait times can fluctuate depending on how busy we are; our staff can usually give you a general idea of how long the wait may be.

1. For each appointment, please bring all your medications/drugs and health supplements.
2. Notify your doctor of any change in your medical condition or medications or failure to improve after a suggested treatment.
3. When you call, please let the receptionist know the reason for your visit to help us plan. If you require any FORMS or PAPERWORK done, please tell the receptionist and physician right away.
4. If you require English translation, please bring a family member or have them available via cellular phone during your appointment time for us to call.
5. Please respond to recall requests and invitations to spend more time with your doctor and our team.

New Patient Intake Form

Electronic Consent Form

New Motor Vehicle Accident Form

• Same-day fit-in appointments are available for urgent medical concerns.
  Walk-in appointments are accepted based on availability (for registered patients only).
• Urgent concerns include:
• Persistent respiratory symptoms (cough/cold lasting more than a week)
• Infections (e.g., UTIs)
• Eye concerns (red eye, blurry vision)
• Allergic reactions

1) Late Appointments – If you are more than 10 minutes late, you may be asked to re-book your appointment.

2) Missed appointment – There will be a $35 charge if you do not provide at least 24 hours cancellation notice.

Our No Show Policy and Late Visit Policy will be enforced at the discretion of the physician. You may be called in to review this policy in person with your physician if there is a pattern of no shows or late appointments. Fees may apply for NO SHOWS.