New Patients

NOT ACCEPTING new patients

Hours of Operation

  • Mon8:30 AM - 4:30 PM
  • Tue8:30 AM - 4:30 PM
  • Wed8:30 AM - 4:30 PM
  • Thu8:30 AM - 4:30 PM
  • Fri8:30 AM - 4:30 PM
  • Sat8:15 AM - Variable due to Covid
  • Sunclosed
  • Your Doctor may be unavailable from 12:00 pm- 1:00 pm. Hours of operation may change depending on the availability of our doctors. We are currently unable to update our phone message about our hours, please call us if you have questions.

Holiday Hours

FAQ

Nurse Practitioners are primary care clinicians that provide comprehensive care including the diagnosis and management of disease/illness, prescribing medications, ordering/interpreting laboratory/diagnostic tests, and initiating referrals to specialists. Nurse Practitioners work as independent primary care providers and develop a patient panel similar to a Family Physician. At Fraser Street Medical Clinic, Nurse Practitioners work in collaboration with other providers in the clinic by cross covering and ensuring optimum patient care for all who attend the clinic.

The CDM Nurse works with family physicians to support management of patients with chronic illness. In addition to the role, CDM Nurse carries out other clinical tasks such as baby wellness, immunizations, taking vital signs, administer medication, patient education, and many more.

We try to accommodate all patients who have an urgent issue. We have appointments that you can book in advance, but we also save same-day appointments available for when your medical issue is of a more urgent nature.

Fraser Street Medical has walk in appointments only for our own registered patients. Our regular hours are Monday-Friday from 8:15 AM-5:00 PM, Saturday from 8:00 AM-12:00 PM (closing time varies on Saturdays) to help with same day urgent visits for our patients.

We try our best to accommodate walk in patients, and will try to fit you in with your own doctor, depending on availability. However, wait times can fluctuate depending on how busy we are; our staff can usually give you a general idea of how long the wait may be.

  1. For each appointment, please bring all your medications/drugs and health supplements.
  2. Notify your doctor of any change in your medical condition or medications or failure to improve after a suggested treatment.
  3. When you call, please let the receptionist know the reason for your visit to help us plan. If you require any FORMS or PAPERWORK done, please tell the receptionist and physician right away.
  4. If you require English translation, please bring a family member or have them available via cellular phone during your appointment time for us to call.
  5. Please respond to recall requests and invitations to spend more time with your doctor and our team.

Fraser Street Medical Family doctors and our team will:

  • Provide you with the best care that we can
  • Coordinate any specialty care that you need
  • Offer you timely access to care to the best of our ability
  • Maintain an ongoing record of your health
  • Keep you up-to-date on any changes to the services offered at our office
  • Communicate with you honestly and openly to address your health care needs.

Policies

Now available same day fit in service for any urgent appointments.  We only accept walk in appointments BY AVAILABILITY for OUR PATIENTS. What defines an urgent appointment? Examples include:

  • Cough or cold for more than 1 week
  • Urinary tract infections
  • Red eye or blurry vision
  • Allergic reaction

1) Late Appointments – If you are more than 10 minutes late, you may be asked to re-book your appointment.

2) Missed appointment – There will be a $35 charge if you do not provide at least 24 hours cancellation notice.

Our No Show Policy and Late Visit Policy will be enforced at the discretion of the physician. You may be called in to review this policy in person with your physician if there is a pattern of no shows or late appointments. Fees may apply for NO SHOWS.

  1. Please email appointments@fraserstreetmedical or call us 24 hours in advance to cancel an appointment.
  2. Please show up 10 minutes in advance so that you have enough time to find parking and check in.
  3. Update your email, phone number and street address with the receptionist.
  4. Seek your health care from our clinic whenever possible.
  5. Have every other professional send us your updated records or info about recent visits.

Alerts

June
13
th
Services Provided – Not Covered by BC MSP

Please speak with your clinician about the current rates for the services listed as rates change with time and may be adjusted on a case-by-case basis.

March
18
th
Online Booking Information and Portal

We are pleased to announce that we have A NEW ONLINE BOOKING SYSTEM! INSTRUCTIONS: You don’t need a password. You just your personal information such as your First name, Last name, Care card number and Birthdate, to make an appointment! You can book 1 appointment, ONLY with your own health care provider. PLEASE PAY ATTENTION […]

February
15
th
Office Closure for Family Day on February 19, 2024

Dear Patients, Our office will be closed on Monday February 19, 2024  for Family  Day and will re-open on Tuesday February 20, 2024. You can self-book your own appointments online by using our new online booking accessible via the following link: https://fraserstreetmedical.com/2020/03/18/new-online-booking/ In case of emergency, please visit your nearest Urgent Care Clinic or ER. Thank you. Sincerely, FSM Team

October
16
th
Flu shots

Dear FSM Patients: FSM has flu mist/shots available now for limited time  on a walk in basis. Our supply is limited for kids and adults. Clinicians will provide you with flu shots in the waiting room flu shot area on a first come basis if they are available. Pls check in with staff when you […]

August
25
th
Message for NP Timothy Kwok’s Patients

Dear Patients, I am writing to announce my departure from Fraser Medical as of October 31, 2023. After that date, I will no longer be consulting patients at this practice. I have enjoyed my experiences and time working at Fraser Street Medical Clinic, FSM and myself are leaving on exceptionally good terms as I have […]

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