Please get to know our policies, it will help our team can provide the best possible care to you and all other patients of Fraser Street Medical.

Now available same day fit in service for any urgent appointments.  We only have walk in appointments BY AVAILABILITY for OUR PATIENTS. What defines an urgent appointment? Examples include:

  • Cough or cold for more than 1 week
  • Urinary tract infections
  • Red eye or blurry vision
  • Allergic reaction

Our No Show Policy and Late Visit Policy will be enforced at the discretion of the physician. You may be called in to review this policy in person with your physician if there is a pattern of no shows or late appointments. Fees may apply for NO SHOWS.

  1. Please email appointments@fraserstreetmedical or call us 24 hours in advance to cancel an appointment.
  2. Please show up 10 minutes in advance so that you have enough time to find parking and check in.
  3. Update your email, phone number and street address with the receptionist.
  4. Seek your health care from our clinic whenever possible.
  5. Have every other professional send us your updated records or info about recent visits.

There are many services that the Medical Services Plan (MSP) does NOT cover. A comprehensive list is available at the reception desk.  We will bill patients directly for these services:

  • Travel Medicine advice
  • Filling out forms; Writing Letters
  • Insurance Reports
  • Driver’s and Employment Physicals
  • Sick Notes
  • Phone Prescription Refills
  • Transfer of Patient Records

1) Late Appointments – If you are more than 10 minutes late, you may be asked to re-book your appointment.

2) Missed appointment – There will be a $35 charge if you do not provide at least 24 hours cancellation notice.

3) Same Day Fit Ins and Emergency Policies – Now available same day fit in service for any urgent appointments. What defines an urgent appointment? Examples include:

  • Cough or cold for more than 1 week
  • Urinary tract infections
  • Red eye or blurry vision
  • Allergic reaction
  • Emergency medication refills

If you are sick or need immediate care when the office is closed, please try the following options:

1) For 24-hour FREE advice, call the BC Nurse Line at 811 to speak to a registered nurse or clinical pharmacist

2) If it is a true emergency, please dial 911 or go to the nearest emergency department

3) If you feel option 1 and 2 is not approriate, to speak to a ON CALL PHYSICIAN ONLY FOR MEDICAL ISSUES, NOT BOOKING ISSUES

CALL US at 604-900-2199 please be aware that AS PER PROVINCIAL GUIDELINES, we reserve the option of charging for this uninsured service