We are trying to deal with all the urgent medical issues of all our patients and requests for same day visits. Although we have 7 physicians and a large health care team, we do our best to pick up all calls.
We are continually trying to educate our patients about appropriate phone calls, utilizing self service online e-booking, and accessing same day visits for urgent issues.
In addition to our regular hours M-F from 8:15 AM-4:30 PM, we are now open extended hours Monday to Thursday 8:15 AM to 8:00 PM and Saturday from 8:00 AM until 4:30 PM.
If we have patients in front of us we will ask if we can put you on hold. If you go through to voicemail, please leave a message. If you are on hold for longer than 3 minutes, perhaps hang up and call again.
Sometimes there is only one MOA in the office and we can get pulled away from the front desk by one of the doctors.