Why does it seem that I can never get through on your phone lines?

By | August 23rd, 2016 | Comments Off on Why does it seem that I can never get through on your phone lines?

We are trying to deal with all the urgent medical issues of all our patients and requests for same day visits. Although we have 7 physicians and a large health care team, we do our best to pick up all calls.

We are continually trying to educate our patients about appropriate phone calls, utilizing self service online e-booking, and accessing same day visits for urgent issues.

In addition to our regular hours M-F from 8:15 AM-4:30 PM, we are now open extended hours Monday to Thursday 8:15 AM to 8:00 PM and Saturday from 8:00 AM until 4:30 PM.

If we have patients in front of us we will ask if we can put you on hold. If you go through to voicemail, please leave a message. If you are on hold for longer than 3 minutes, perhaps hang up and call again.

Sometimes there is only one MOA in the office and we can get pulled away from the front desk by one of the doctors.